Digital Community Platform Strategy & UX Design

Client: Nonprofit (Homeless Services)

Focus Area: Digital Strategy | UX Design | Operational Systems

A•T•R•I•C•A• supported a nonprofit in designing a secure, accessible online space where individuals experiencing homelessness could connect, access resources, and build community.

We developed a UX mockup to visualize the user experience and evaluated platform options aligned with the organization’s existing WordPress infrastructure. Recommendations included secure, moderated features such as members-only chat, queued messaging, and one-on-one expert support to prioritize user safety.

Short-term tools (e.g., Slack, Discord) were also identified to enable immediate implementation while a long-term solution was developed.

This approach provided leadership with a clear, phased roadmap—reducing uncertainty and enabling confident decision-making around a scalable and sustainable digital platform.